Motorist FAQs

Motorist FAQs – Parking Charge Notice (PCN)

Why have I received a Parking Charge Notice (PCN)?

You have received a PCN because our records show that your vehicle was parked in breach of the terms and conditions clearly displayed on signage at the car park. This could be due to reasons such as overstaying the permitted time, parking without a valid permit or payment, unauthorised use of a restricted bay/space.

How long do I have to make a payment for my Parking Charge Notice?

The full rate of the Parking Charge Notice (PCN) may be paid within 28 days from the date of issue – the details of the full rate and discounted rate are set out on the PCN. However, a reduced rate is offered if the Parking Charge Notice (PCN) is paid within 14 days of the issue date.
Please visit our website to make the payment on www.secureparkingsolutions.co.uk

How can I pay the PCN?

Payment can be made online via the secure payment portal listed on your notice. Please follow the instructions carefully and use your PCN reference number and vehicle registration. Prompt payment may qualify for a discounted rate, usually if paid within 14 days.
Please visit our website to make the payment on www.secureparkingsolutions.co.uk

What if I want to appeal the PCN?

If you believe the notice was issued in error or you have mitigating circumstances, you can submit an appeal online or in writing. Full instructions are included on the back of the notice. We recommend submitting any relevant evidence (e.g., receipts, permit copies, medical appointments) with your appeal.
Please visit our website to make the appeal on https://secureparkingsolutions.zatappeal.com/

Will the charge be put on hold while it is with POPLA?

Should you decide to appeal to POPLA, the option to pay a discounted amount will no longer be available and the full amount of the PCN will become due if you are unsuccessful.
The amount will not increase whilst your appeal to POPLA is considered (and debt recovery action will not be commenced or recommenced during the POPLA process).

Will the charge increase if I don’t pay or appeal?
Yes. If the charge remains unpaid and no appeal is received within the time frame, the full charge may apply, and the case could be escalated to a debt recovery agency, which may incur additional fees.
What if I wasn’t the driver at the time?
Under the Protection of Freedoms Act 2012, the registered keeper may still be held liable unless the driver’s details are provided within a specified time. This will be outlined in your notice.
I sold my vehicle and I am no longer the keeper
The DVLA has informed us that you were the keeper of this vehicle at the date of the incident. If you were not the Keeper at that date, please obtain evidence of this from the DVLA and forward it to us via email at info@secureparkingsolutions.co.uk
I paid for parking—why was I issued a PCN?
Sometimes PCNs are issued due to incorrect vehicle registration input, expired sessions, or technical issues. If you have evidence of payment, please include it with your appeal for review. Please visit our website to make the appeal on https://secureparkingsolutions.zatappeal.com/
Who can I contact for further questions?
Please refer to the contact details provided on your PCN. Our customer support team is available to assist you with queries regarding payment, appeals, or general guidance. Due to the importance of preserving written evidence, we do not accept enquiries by phone. Please email us your queries with supporting evidence at info@secureparkingsolutions.co.uk
What happens if I do not pay or appeal my Parking Charge Notice?
If a Parking Charge Notice is not paid or appealed within the relevant time framed, it may be passed to a debt recovery specialist with additional costs being added. If payment remains outstanding, legal proceedings will likely be issued in the small claims court which may increase your liability for costs and legal fees.
How long do I have to appeal my Parking Charge?

Appeals must be made within 28 days of your Parking Charge Notice being issued. Please visit our website to make the appeal on https://secureparkingsolutions.zatappeal.com/
Our appeals team aim to respond to your appeal within 14 days of receiving it. If we are unable to make a decision within the 14-day period, we will acknowledge your appeal and send a full response within 28 days.

How did you obtain my details?
Due to the vehicle breaching of the parking conditions, we obtain the registered vehicle keeper details from the DVLA. Please see our privacy policy for full details of how we obtain registered keeper details and process that data.
Why have I received a letter from a debt collector or solicitors?
Due to the unpaid parking charge, your details and PCN has been passed over to debt recovery as part of our debt recovery process.
What is our Privacy Policy?
Our Privacy Policy explains how we obtain your data and what we do with that data once it has been obtained. The full privacy policy can be found at https://secureparkingsolutions.co.uk/privacy-policy.html
How can I make a complaint?
Secure Parking Solutions Limited takes complaints seriously as they help us to improve areas of our products and services and to resolve any issues relating to the consistency and quality of our business operations.  Please visit our website to make a complaint on https://secureparkingsolutions.co.uk/complaints-policy.html